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Lady getting her teeth cleaned

MEMBERSHIP PLANS

Take Control of Your Growth

Drive steady recurring revenue, enhance patient loyalty and increase lifetime value with subscription-based service that caters to patients of all needs

Build

Launch

Market

Track

Grow

HOW SMILEPASS IS DIFFERENT

We empower dentists to offer simple, affordable and personalised care directly to their patients.

In-house dental membership plans are care plans that you offer directly to your patients – cutting out the insurance middle man and providing patients with affordable and comprehensive dental benefits.

168%

Increase Production

3x

More Collections

2.5x

Treatment Acceptance Rate

BENEFITS FOR YOUR PRACTICE

Why SmilePass
Membership Plans?

Patients on a Membership Plan accept more treatment and generate higher revenue compared to Fee For Service patients. Additionally, SmilePass Members complete 2-3x more hygiene reappointments and build long-term loyalty with the dentist and dental practice.

HOW IT WORKS

Getting Started is Easy

In-house dental membership plans are care plans that you offer directly to your patients – cutting out the insurance middle man and providing patients with affordable and comprehensive dental benefits.

Build & Customise Your Plans

SmilePass enables you to easily create and personalise multiple care plans designed based on your patient demographics, treatment protocols and practice goals. Set your own pricing, benefits and terms or take advantage of our tried and true recommended templates, tailored for your area, helping you attract the right patients.

Invite and Enrol Patients

Quickly and easily invite patients to join your membership plan. With just a few clicks, you can promptly send invitations via email or SMS from your front desk directly from the portal, streamlining the process and enhancing the patient experience.

Track Members, Revenue and Payments

It’s simple to track membership plan performance, manage and edit care plans, track and manage renewals and payments, and tap into resources and tools to grow your membership. You can also stay up to date on member sign ups, deposits to your bank account, member payment issues, and renewals with automated notifications.

SmilePass-Dashboard

Easily Scale Quickly and Efficiently

Promote your membership plan using our free marketing tools crafted to suit the unique needs of your practice, including custom patient landing page for your website, in-office brochures, ready-to-use social media templates, and direct mail campaign layouts. 

BENEFITS FOR YOUR PRACTICE

Why SmilePass
Membership Plans?

Create Entirely Customisable Plans

Design whatever you want to offer to your members. SmilePass gives you limitless options for designing membership plans.

Digital Sign-up, Waiver and Terms

Let members easily sign up & pay directly from their phone for a streamlined funnel that saves time and paper.

Visual Reports and Business Performance

Our dashboard allows you to get a complete 360° real-time view of the performance of your membership program.

Automated Billing and Payment System

Automate billing and never miss out on a payment. Receive recurring payments without manually sending out invoices.

Communicate with Members Automatically

Create automated emails and SMS for all of the repetitive items. Or prep and send custom ones when the need arises.

Track and Follow Up with Leads Automatically

Automate your lead communication with minimal time and effort through personalised, multi-channel messaging.

Free Customisable Hosted Webpage

SmilePass offers a customisable website platform designed from the ground up to strategically capture new sales leads.

Dedicated Member Platform

Keep members happy with an easy-to-use member portal that allows them to easily manage their membership.

Unlock the Power of Your Dental Practice

We pride ourselves as innovators, and we continuously release product enhancements to boost your practice with tools to deliver the best patient experience.

TESTIMONIALS

What Our Clients Say

“SmilePass has truly transformed my dental care experience. As someone who couldn’t afford my dental treatment, I had put off for far too long. I couldn’t be happier with the level of service and care I received through SmilePass.
I highly recommend”

Patient Name Here4

“SmilePass has truly transformed my dental care experience. As someone who couldn’t afford my dental treatment, I had put off for far too long. I couldn’t be happier with the level of service and care I received through SmilePass.
I highly recommend”

Patient Name Here3

“SmilePass has truly transformed my dental care experience. As someone who couldn’t afford my dental treatment, I had put off for far too long. I couldn’t be happier with the level of service and care I received through SmilePass.

I highly recommend”

Patient Name Here2

“SmilePass has truly transformed my dental care experience. As someone who couldn’t afford my dental treatment, I had put off for far too long. I couldn’t be happier with the level of service and care I received through SmilePass.

I highly recommend”

Patient Name Here

Unlock the Power of Your Dental Practice

We pride ourselves as innovators, and we continuously release product enhancements to boost your practice with tools to deliver the best patient experience.

DENTAL MEMBERSHIP

Frequently Asked Questions

What is a Dental Membership Plan and how does it work?

A Dental Membership Plan is a subscription-based system where your patients pay a regular fee directly to your dental practice in exchange for exclusive benefits. It’s an effective way to streamline revenue and enhance patient engagement, bypassing the complexities and limitations of traditional dental insurance.

Dental Membership Plans offer significant advantages for both patients and dental practices. Patients benefit from more predictable costs and often more frequent visits, enhancing their overall oral health. Dental practices enjoy a steady stream of income, increased patient loyalty, and often experience reduced paperwork and overhead associated with insurance claims.

Here’s how it works:

  1. Enrollment: Patients can sign up for your membership plan either directly at your office or online via the SmilePass platform. You can offer a variety of plan options, each tailored with different levels of benefits to suit various dental care needs.
  2. Membership Fees: Members pay a recurring fee, which can be weekly, monthly or yearly. This fee is determined by your dental practice based on the services included in the plan and the perceived value to the patient.
  3. Benefits: In exchange for their fees, members receive certain dental services and advantages at no additional cost or at a reduced price. Click here to explore examples of potential benefits you might include in your membership plans.
  4. Service Access: Throughout the membership period, members can access the dental services included in their plan. The SmilePass platform allows you to control and manage how your patients utilise their benefits, ensuring efficient service delivery.
  5. Renewal and Cancellation: Membership plans are designed to auto-renew, providing continuous coverage to patients. However, patients have the flexibility to cancel at the end of each payment cycle if they choose.

Implementing a Membership Program through SmilePass can significantly enhance your dental practice’s revenue in several key ways:

  • Predictable Cash Flow: Membership fees provide a stable, predictable source of income. This steady cash flow helps in financial planning and budgeting, reducing the uncertainty associated with reliance on one-time patient visits.
  • Increased Treatment Acceptance: Patients who subscribe to a membership plan are more likely to accept treatment recommendations. Knowing that they have certain benefits pre-paid or available at a discount, patients feel more at ease to proceed with necessary treatments, leading to increased utilisation of services.
  • Enhanced Patient Retention: Membership programs foster long-term relationships between patients and your practice. Patients enrolled in a membership plan visit more regularly and are more likely to remain loyal to your practice, reducing patient turnover and the associated costs of acquiring new patients.
  • Upfront Payment: Many membership plans involve upfront payment for a year’s worth of services. This influx of funds can be used to improve services or expand your practice, further increasing revenue potential.
  • Attract New Patients: A membership program differentiates your practice in a competitive market. Prospective patients looking for straightforward, cost-effective dental care solutions are drawn to practices that offer clear, value-driven membership plans.

By integrating SmilePass into your practice, you can harness these benefits to not only enhance your service delivery but also significantly boost your revenue, ensuring a thriving, patient-centred practice.

A Membership Program with SmilePass offers a range of attractive benefits to patients, making dental care more accessible and enhancing their overall experience with your practice. Importantly, these benefits are entirely customisable, giving your practice full control over what is included, the associated fees, and the terms and conditions. Here are key benefits you can consider offering through a tailored Membership Program:

  • Preventive Care: You can include routine services such as dental cleanings, exams, and x-rays at no extra cost, crucial for maintaining oral health and identifying potential issues early.
  • Discounts on Treatment: Provide discounts on a variety of treatments, including fillings, crowns, and orthodontics. These discounts make more extensive procedures more affordable, easing the financial burden on your patients.
  • Access to Exclusive Offers: You can include special promotions, such as discounts on cosmetic procedures and new technology treatments not typically covered by insurance, or offer special rates for additional family members.
  • Extended Warranty: Provide extended warranties on certain treatments, giving members peace of mind and enhancing trust in the services provided.
  • Special Education and Dental Tips: You can choose to deliver valuable dental health education and tips through a members-only newsletter.
  • No Deductibles, Co-pays, or Waiting Periods: Your membership plan can remove the common barriers of deductibles, co-pays, and waiting periods found in traditional insurance, allowing immediate access to necessary care.
  • Flexible Payment Options: Allow members to choose from exclusive payment plans, such as monthly or annual options, tailored to fit their budget.
  • Extended Hours and Preferred Appointment Times: Offer membership-exclusive hours or preferred appointment times, making scheduling more convenient for your members.
  • Enhanced Patient Experience: You can also ensure that every visit is comfortable and efficient, potentially offering amenities like a private waiting area or expedited services.
  • Member-Only Times: You can set aside special times exclusively for members, ensuring they receive prompt and exclusive care without long waits.

Each aspect of the Membership Program can be tailored by your practice, from the services included to the pricing structure and the membership terms, ensuring that the program perfectly aligns with your practice’s goals and patient demographics.

By leveraging SmilePass, your dental practice not only meets a broad range of dental health needs but also strengthens patient relationships through trust and personalised care, fostering long-term loyalty and improving overall patient retention. 

A Membership Plan through SmilePass is designed to make dental care more affordable and accessible for your patients by offering them a suite of financial and service benefits that reduce overall costs and enhance the value they receive. Here’s how a Membership Plan can ease the financial burden of dental care for your patients:

  • Predictable Costs: With a Membership Plan, patients pay a fixed weekly, monthly or annual fee that covers most, if not all, of their preventive care and offers discounts on other treatments. This predictability helps patients budget for their dental expenses without unexpected costs.
  • Discounts on Procedures: Members enjoy reduced rates on a variety of dental procedures, from routine restorations to cosmetic treatments. These discounts make higher-cost services more attainable and prevent the deferment of necessary care due to cost concerns.
  • Elimination of Traditional Insurance Hassles: Membership Plans bypass the complications associated with traditional dental insurance, such as deductibles, annual maximums, and denied claims. This streamlines the financial aspects of dental care, reducing stress and confusion for patients.
  • Comprehensive Coverage Options: You can customise your Membership Plan to include a range of services that meet the specific needs of your patient base, such as preventive care, emergency visits, and even complex procedures, further enhancing the affordability of comprehensive dental care.
  • Special Promotions and Exclusive Offers: Members may have access to periodic promotions and exclusive offers that provide additional savings or value, making treatments even more affordable.
  • Flexible Payment Terms: Offering flexible payment options such as monthly instalments can make it easier for patients to manage their dental expenses, reducing the upfront financial burden and fitting better within their budget constraints.

By implementing a Membership Plan with SmilePass, your practice provides a financially attractive alternative to traditional dental insurance, making quality dental care more accessible to a wider range of patients. This not only helps in reducing the cost of care but also in promoting better oral health among your community by encouraging regular visits and timely treatments.

At SmilePass, transparency and affordability are at the core of our services. Here’s a breakdown of our fee structure:

  • Setup Fees: We charge a one-time setup fee when you initially integrate SmilePass into your practice. This fee covers the comprehensive customization of your membership plan, ensuring it aligns perfectly with your practice’s needs and goals. It also includes full training for your team to ensure everyone is confident and ready to use the platform.
  • Monthly Charges: After setup, there is a straightforward monthly fee for using SmilePass. This fee grants you full access to our robust platform, which includes membership management, automated billing, detailed analytics, and regular feature updates. It also covers ongoing customer support to assist with any queries or needs that arise as you use our system.
  • Transaction Fees: For each payment processed through SmilePass, a minimal transaction fee is applied. This fee is competitive and designed to cover the costs associated with payment processing, ensuring secure and efficient transactions for your practice and your patients.
  • No Hidden Costs: We are committed to ensuring there are no surprises when it comes to costs. All fees—including setup, monthly, and transaction—are clearly explained upfront, with no hidden charges or unexpected expenses. Our goal is to help you plan and manage your budget effectively.
  • Value Proposition: The initial setup, monthly fees, and transaction fees are designed to be offset by the increased revenue from higher patient engagement and reduced administrative costs. Our clients typically see a significant return on investment through increased patient loyalty, streamlined operations, and enhanced service offerings.

SmilePass is dedicated to helping your dental practice thrive by providing a service that not only meets but exceeds your expectations, helping to grow your patient base and enhance patient satisfaction while keeping costs transparent and manageable.

Integrating SmilePass with your current practice management software is designed to be a smooth and straightforward process, aimed at enhancing the functionality and efficiency of your existing systems. Since we are in the process of developing our platform, integration with popular practice management software is being rolled out progressively. Our goal is to support seamless integration with the most widely used systems in the dental industry.

As SmilePass continues to evolve, we will keep you updated with new capabilities and additional software compatibility options. Our commitment is to continuously enhance our platform to meet the dynamic needs of dental practices. 

At SmilePass, we are dedicated to ensuring that every dental practice experiences a smooth transition and successful implementation of our Membership Program. 

Initial Training: Upon integration of SmilePass into your practice, we offer detailed training sessions tailored to your specific needs. These sessions can be conducted online or in person, depending on your preference and location. Our training covers all aspects of the SmilePass platform, from basic navigation to advanced features, ensuring your team is well-equipped to make the most of the system.

Customised User Guides: Alongside our training sessions, we provide customised user guides that serve as handy references for your staff. These guides include step-by-step instructions and answers to frequently asked questions, designed to help your team become proficient in using SmilePass quickly and effectively.

Ongoing Technical Support: Our dedicated support team is available to assist you with any technical issues or questions that may arise as you use SmilePass. 

We actively encourage feedback from all our users, as it is crucial for ongoing improvement. Your insights and suggestions are welcomed and can be submitted through our support channels. We continuously improve the SmilePass platform based on user feedback and industry trends.  

Absolutely! At SmilePass, we understand that each dental practice is unique, with its own set of challenges, goals, and patient demographics. That’s why our Membership Program is designed to be fully customisable, ensuring that it aligns perfectly with the specific needs and preferences of your practice. 

You have the freedom to design the structure of your membership plans, set the terms and conditions that best fit your practice’s operational model and patient care philosophy. This includes choosing which services to include, setting the price points, and deciding on the membership benefits such as discounts, special offers, and access to exclusive services. 

At SmilePass, we prioritise the security and privacy of your patients’ data with the utmost seriousness. Our comprehensive approach ensures that all patient information is handled with strict confidentiality and in compliance with the highest industry standards. SmilePass complies with all applicable privacy laws and regulations that ensures that we meet the highest legal standards for data protection and privacy. 

All patient data stored on our platform is encrypted using advanced encryption methods both at rest and in transit. This encryption protects the data from unauthorised access and breaches. We also conduct regular security audits and penetration testing performed by independent third-party experts to identify and address potential security vulnerabilities. This proactive approach helps us maintain a secure platform.

Access to patient data is strictly controlled and limited to authorised personnel only. We implement strong authentication and authorization mechanisms to ensure that only authorised staff can access sensitive information. We provide ongoing training to our employees on best practices for data security and privacy protection. This training ensures that all team members are aware of their responsibilities in safeguarding patient information.

In the unlikely event of a data breach, SmilePass has a robust incident response plan in place to quickly address and mitigate any potential impacts. We are committed to transparent communication with our clients and regulatory bodies as required.

By trusting SmilePass with your patient data, you are choosing a partner who is committed to maintaining the highest standards of data security and privacy. We continually adapt to the changing landscape of data protection to ensure that your patient information remains secure and your practice complies with all regulatory requirements. 

We understand that sometimes patients may miss a payment. Our approach is designed to handle such situations with empathy and efficiency, ensuring minimal disruption to both the patient and your practice. 

Here’s how we manage missed payments:

  1. Notification: If a payment is missed, SmilePass automatically notifies the patient via their preferred contact method (email, SMS, etc.) to inform them of the missed payment and any potential implications. This communication is courteous and constructive, aimed at resolving the issue swiftly.
  2. Grace Period: We provide a grace period to allow patients some time to rectify their missed payment without losing their membership benefits.
  3. Flexible Solutions: During the grace period, we encourage patients to contact the practice to discuss any financial hardships they may be experiencing. Our platform supports setting up flexible payment arrangements if necessary, to help patients stay on track without financial strain.
  4. Automated Reattempt of Payment: If the issue is due to a technical error, such as an expired credit card, SmilePass can automatically reattempt the payment within a specified timeframe.
  5. Continuation or Cancellation of Membership: If the payment is not settled within the grace period, the membership may be temporarily suspended or cancelled, based on the terms agreed upon during the enrollment. However, we always aim for resolution and retention, helping patients to continue their care whenever possible.

Our customer support team is always ready to assist with any issues that arise from missed payments, offering guidance to both your practice and your patients to find the best solution. 

Email Support: For detailed inquiries or if you are experiencing issues, you can reach out to us directly via email at contact@smilepass.co. Our team is dedicated to providing timely and helpful responses to all your concerns.

Contact Page: Visit our contact page at www.smilepass.co/contact for more ways to communicate with us. This page provides a simple form that you can fill out, and our team will get back to you as quickly as possible.

Request a Demo: If you’re interested in a more detailed presentation of our services or need a walkthrough of our platform, you can request a demo through www.smilepass.co/request-a-demo. Our demos are a great way to understand the full capabilities of SmilePass and how it can be tailored to meet the needs of your practice.

GOT QUESTIONS?

We’re Here to Help

Check out our helpful FAQs for all your SmilePass questions, or reach out directly to one of our dedicated SmilePass specialists.