SmilePass is a platform designed for dental practices to offer memberships, payment plans, gift cards, and more, helping to grow their patient base, increase patient retention and revenue while making dental care more accessible.
How do I choose the right plan for my practice?
Our plans are designed to meet the needs of practices of all sizes and goals. Start with the Free Plan to explore basic features, or choose Growth, Pro, or Enterprise if you need advanced tools like multi-location management, advanced analytics, and custom branding.
Can I upgrade or downgrade my plan later?
Yes, you can switch between plans at any time to better suit your practice’s needs. Changes will be applied at the start of your next billing cycle.
How am I billed for SmilePass?
Billing is done monthly or annually, depending on your preference. Annual plans may include discounts.
Can I cancel or change my plan at any time?
Yes, you can cancel your plan at any time. Access to SmilePass features will continue until the end of your current billing cycle. You can also upgrade or downgrade plans based on your clinic’s changing needs.
Is there a setup fee for SmilePass?
No, we do not charge a setup fee. You can start using SmilePass immediately after signing up.
How long are SmilePass contracts?
All SmilePass plans are month-to-month, offering flexibility for dental practices. Annual billing options are also available with potential discounts.
Features and Benefits
Why does SmilePass charge transaction fees?
Transaction fees cover the costs of processing payments and maintaining our platform. This approach ensures that small clinics can start at an affordable subscription cost while larger practices pay proportionally based on their usage.
What does “multi-location management” mean?
This feature allows you to manage memberships and operations across multiple clinic locations within a single SmilePass account. Higher-tier plans support more locations.
Does SmilePass help with patient engagement?
Yes, SmilePass includes features like personalised communication, marketing tools, automated reminders, and loyalty programs to keep patients engaged and informed.
Onboarding and Support
How do I get started with SmilePass?
After signing up, you’ll be guided through a simple onboarding process, including adding your practice details, creating membership plans, and inviting patients to join.
What kind of support is available?
All plans include access to our Help Centre and email support.
Growth and higher tiers include live-chat support.
Pro and Enterprise plans include onboarding sessions and a dedicated Customer Success Manager for tailored assistance.
Will my team receive training?
Yes. Pro and Enterprise plans include dedicated training sessions to help your staff get up to speed with SmilePass.
Security and Data
Is SmilePass secure?
Absolutely. SmilePass uses industry-standard encryption and data protection measures, including two-factor authentication, to keep your information safe.
How is patient data handled?
Patient data is stored securely and used only to provide services through SmilePass. We comply with all relevant privacy laws to ensure confidentiality.
GOT QUESTIONS?
We’re Here to Help
Check out our helpful FAQs for all your SmilePass questions, or reach out directly to one of our dedicated SmilePass specialists.