Track 5
Payments & billing
How recurring charges, invoices, overdue handling, refunds and fees work.
Article 1
The recurring billing cycle
How automatic charges, cycles and renewals work.
Article 2
Invoices & statuses
The invoice lifecycle and what each status means.
Article 3
Overdue & failed payments
Retries, notifications and what happens when a charge fails.
Article 4
Refunds & disputes
Refunds are issued by the clinic, from the clinic's own bank.
Article 5
Fees & GST
Transaction fees, subscription fees and tax.
Article 6
Billing & payouts
Your billing card on file, and the payouts SmilePass settles to your bank.
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