Track 7
Troubleshooting & FAQ
Common issues, what to check first, and how to get help.
Article 1
Common issues
A first-stop checklist for the most frequent questions.
Article 2
Payment declined
What happens when a member's card is declined, and what to do.
Article 3
Member management FAQ
Pausing, cancelling, transferring and member statuses.
Article 4
Suspending & cancelling a member
The member lifecycle actions — what Suspend and Cancel do, and when to use each.
Article 5
Getting help
How to open a support ticket and what happens after you do.
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