Payment declined

When a member's payment is declined:

What SmilePass does

• Marks the invoice overdue and retries on a schedule.
• Sends the member a secure link to pay or update their card.

What the clinic can do

• Confirm the member's card isn't expired (SmilePass also checks this automatically).
• Ask the member to complete payment via the link they were sent.
• Watch the payments list for the invoice to clear.

Common causes

• Expired or cancelled card.
• Insufficient funds.
• A bank fraud-block on a new recurring merchant.

For the full process see overdue & failed payments.